Beauty Counter Manager - MAC, Dallas Galleria - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the MAC cosmetics brand counter at Macy’s Dallas Galleria. The role combines team leadership, customer service, sales, client development, and brand presentation. It focuses on personalized consultations, expert product application and knowledge, and building customer relationships through outreach and follow-up. The manager works to meet and exceed sales goals, reviews business performance, and develops strategies to grow results. They plan and execute vendor events and promotions, partner with vendors and store leadership, and oversee merchandising, stock replenishment, and hygiene standards. They also coach the team, stay informed about product launches and beauty trends, and help maintain a polished, welcoming counter. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Ability to perform frequent computer and technology tasks, including using handheld equipment and a cash register and processing register transactions.
- Close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and coach a team of Beauty Advisors while managing all aspects of the cosmetics brand counter.
- Deliver personalized customer consultations, expert product knowledge, and product application.
- Build lasting client relationships and develop clientele through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards, merchandising, hygiene, tester cleanliness, signage, pricing, stock replenishment, and visual presentation.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Review daily sales goals and help the team deliver strong customer experiences and sales results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
