Beauty Counter Manager - MAC, Gardens - Full Time

Macy's • Palm Beach Gardens, FL

5d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and business management to deliver personalized consultations and an exceptional customer experience. The manager cultivates client relationships through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and executes vendor events and promotions in partnership with vendors and store leadership. The role also oversees brand presentation, hygiene, stock replenishment, and team performance.

The Counter Manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays current on product launches, best-sellers, and beauty trends. On the sales floor, the manager models welcoming service, supports merchandising, keeps testers and displays in good condition, coaches colleagues on loyalty benefits, and encourages collaboration and continuous improvement.

This role requires flexible availability, including days, evenings, weekends, and holidays. The position involves frequent technology use and physical activities including talking, lifting, standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of a cosmetics brand.
• Deliver personalized consultations, expert product application, and exceptional customer service.
• Build client relationships and develop a loyal customer base through outreach and follow-up.
• Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods; implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Keep current on new launches, best-sellers, and beauty trends to support team education.
• Coach colleagues, model collaboration, and support team performance.
• Maintain a polished, organized, and welcoming counter.
• Meet sales goals and contribute to individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed