Beauty Counter Manager - MAC, Danbury Fair - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences to deliver a strong customer experience and build lasting client relationships. The manager works to meet and exceed sales goals, reviews business performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene, merchandising, and team performance to maintain a polished brand experience. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and support a team of Beauty Advisors, setting a positive example and reviewing daily sales goals, product launches, best-sellers, and beauty trends.
- Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
- Build lasting client relationships through customer outreach, follow-up, and personalized service.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards, including merchandising, clean and stocked testers, current signage and pricing, hygiene, displays, and stock replenishment.
- Coach the team on loyalty benefits and help acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, peers, and store leadership to optimize outcomes and serve customers.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Model collaboration, honesty, care, flexibility, and sound judgment, and support colleagues in achieving individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
