Beauty Counter Manager - MAC, Beverly Center - Full Time

Macy's • Los Angeles, CA

3d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and sales performance to deliver personalized consultations and an exceptional brand experience. The manager develops a loyal client base through outreach, follow-up, and consistent service; analyzes business results and implements strategies to grow sales; and plans vendor events and promotions. The role also partners with vendors and store leadership and oversees merchandising, stock presentation, hygiene standards, and team performance.

The Counter Manager sets a positive example by preparing the counter for customers, reviewing sales goals, and staying current on product launches, top-performing products, and beauty trends. On the sales floor, the manager demonstrates genuine hospitality, coaches the team, maintains a clean and shoppable space, supports merchandising, and encourages loyalty engagement. The role requires flexibility, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced retail environment.

This is a full-time position at the MAC counter in Macy’s Beverly Center. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability includes days, evenings, weekends, and holidays.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead and inspire a team of Beauty Advisors while managing a specific cosmetics brand.
• Deliver personalized customer consultations and expert product knowledge.
• Develop client relationships through outreach, follow-up, and personalized service.
• Review sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Coach the team to deliver strong service, meet sales goals, and support loyalty engagement.
• Maintain an organized, polished, and welcoming counter and support merchandising updates.
• Manage multiple priorities while demonstrating flexibility, sound judgment, attention to detail, and dependable attendance.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed