Beauty Counter Manager - MAC, Dulles Town Center - Full Time

Macy's • Dulles, VA

1d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and a high-quality brand experience. The manager develops client relationships through outreach and follow-up, achieves sales goals, analyzes performance, and partners with vendors and store leadership to grow the business. The role also oversees merchandising, stock presentation, hygiene standards, and team performance.

The Counter Manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager models warm, personalized service, maintains clean and stocked testers and current signage, supports merchandising updates, coaches the team on loyalty benefits, and fosters collaboration and continuous improvement.

This full-time position is at the MAC counter at Dulles Town Center. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent standing, moving, reaching, talking, computer and register use, and lifting and other physical activities.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and develop clients through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, stock replenishment, clean and stocked testers, and current signage and pricing.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Coach and support the team, model collaboration, and help achieve sales goals and strong customer experiences.
• Maintain a polished, organized, and welcoming counter and support merchandising updates.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed