Beauty Counter Manager - MAC, Fairlane Town Center - Full Time

Macy's•Dearborn, MI

1d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the MAC cosmetics brand counter. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and attentive service. The manager develops a loyal client base through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and plans vendor events and promotions. The position also partners with vendors and store leadership and oversees merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. The manager sets a positive example for the team, reviews sales goals and product information, and stays current on launches and beauty trends. On the sales floor, they welcome customers, coach the team, maintain clean and stocked testers and current signage, support merchandising updates, and encourage loyalty engagement. The role requires dependable attendance, flexibility, and the ability to manage multiple priorities in a fast-paced retail environment. Full-time colleagues are typically scheduled 30 or more hours per week, with actual hours dependent on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing the MAC cosmetics counter.
Deliver personalized customer consultations, expert product knowledge, and service that builds lasting client relationships.
Develop clients through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team, model collaboration, and support achievement of sales goals.
Maintain a polished, organized, and welcoming counter, including clean and stocked testers, current signage and pricing, and brand-standard displays.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.