MAC Counter Manager - Full Time

Belk•Winston-Salem, NC

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. This hourly position is eligible for a monthly bonus and operates in a fast-paced commission environment. The manager leads and supports the team in customer service, sales, goal achievement, product knowledge, selling skills, and client engagement. The role also supports onboarding and continued learning, communicates goals and performance results, ensures associates understand inventory and assortment, and uses clienteling tools and technology to provide an omnichannel experience. The position supports store fulfillment, merchandising, replenishment, recovery, cleanliness, inventory accuracy, shortage control, asset protection, and safety. The manager partners with store leaders to align schedules with business needs, traffic plans, and events, and adapts to changing business circumstances. Additional duties or qualifications may apply.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses where required by applicable state and local regulatory boards.

Responsibilities

Achieve store objectives and personal and store key metrics through ownership, accountability, and initiative.
Build relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing successes, celebrating associate achievements, and modeling performance- and service-enhancing behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of current beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support onboarding, provide teaching opportunities, and encourage associates’ continued learning.
Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident about available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment by accurately and efficiently executing omni processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.