MAC Counter Manager - Full Time

Belk•Winston-Salem, NC

About The Position

The MAC Counter Manager drives personal and team results for an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance customer experience while executing promotions, special events, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is an hourly position with monthly bonus eligibility. The manager leads the team in customer service, sales, goal achievement, and successful beauty-business initiatives. They develop team knowledge and selling skills, support onboarding and continued learning, and connect with Beauty Advisors to review goals and performance. They also support inventory, merchandising, fulfillment, scheduling, shortage control, and safety practices in designated areas, adapting priorities to changing business needs.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that support team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses where required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer-service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends; encourage repeat client interactions.
Support onboarding, initiate teaching opportunities, and encourage associate continued learning; meet with Beauty Advisors to review goals and performance results.
Ensure associates understand inventory and assortment, and use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards; align presentations with vendor and company directives.
Partner with store leaders on team schedules aligned with business needs, traffic plans, and event strategies.
Adapt tactics and priorities as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.