Beauty Counter Manager - MAC, Cherry Creek - Full Time

Macy's • Denver, CO

11d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, beauty expertise, personalized customer service, and sales management. The manager builds lasting customer relationships through consultations, product application, outreach, and follow-up; works to meet and exceed sales goals; analyzes business performance; and plans vendor events and promotions. The role also partners with vendors and store leadership, maintains brand presentation and hygiene standards, replenishes stock, and supports team performance to deliver a polished customer experience.

The manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays current on product launches, best-sellers, and beauty trends. On the sales floor, the manager welcomes and assists customers, supports merchandising, keeps testers and displays in order, coaches the team on loyalty benefits, and helps ensure customers receive attentive service. The position requires flexibility in a fast-paced retail environment and regular, dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and passion for the beauty industry.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

• Lead a team of Beauty Advisors and manage the business for a specific cosmetics brand.
• Provide personalized consultations, expert product knowledge, and product application to deliver exceptional customer service.
• Develop client relationships through outreach and follow-up.
• Review sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Coach the team to share loyalty benefits and provide attentive service.
• Keep the counter polished, organized, stocked, and visually appealing, with clean testers and current signage and pricing.
• Support merchandising updates and maintain a welcoming, shoppable space.
• Demonstrate collaboration, honesty, care, and a positive example for colleagues.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed