Beauty Counter Manager - MAC, Plaza Bonita - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the day-to-day business of a specific cosmetics brand. The role combines team leadership, customer service, personalized beauty consultations, expert product application, and knowledge of customers’ beauty and style preferences. The manager builds customer relationships through outreach and follow-up, drives sales, analyzes business performance, plans vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene, merchandising, and team performance to maintain a polished brand experience.
Requirements
- Must be able to communicate effectively with customers, co-workers, and supervisors.
- Must be able to read and understand employment policies and safety rules and procedures in English.
- Must be able to talk, lift, move, stand, and reach with arms and hands as required.
- Must be able to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Must have close vision, color vision, depth perception, and focus adjustment.
- Must be able to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Flexible availability, including days, evenings, weekends, and holidays.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and inspire Beauty Advisors, model collaboration, and support team performance.
- Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
- Build lasting client relationships through outreach, follow-up, and consistent personalized service.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow sales and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Maintain an organized, shoppable counter and help implement merchandising updates.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Demonstrate flexibility, sound judgment, dependable attendance, and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
