Beauty Counter Manager - MAC, Plaza Bonita - Full Time

Macy's•National City, CA

About The Position

The Counter Manager leads a dynamic team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The Counter Manager develops client relationships through outreach, follow-up, and consistent personalized service; meets and exceeds sales goals; analyzes business performance; executes vendor events and promotions; and partners with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene standards, and team performance to deliver a polished brand experience. The Counter Manager sets a positive example for the team, reviews daily sales goals, stays informed about product launches, best-sellers, and beauty trends, and supports the team in providing exceptional service. On the sales floor, the manager welcomes customers, builds relationships, maintains a shoppable space with clean and stocked testers and current signage and pricing, and supports merchandising updates. The manager coaches colleagues on loyalty benefits, encourages collaboration, and works toward individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and develop clientele through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team to share loyalty benefits and provide personalized service.
Keep testers clean and stocked, signage and pricing current, and displays aligned with brand standards.
Support merchandising updates and maintain a visually appealing, welcoming counter.
Maintain a polished, organized counter and review daily sales goals.
Demonstrate collaboration, honesty, and care while supporting colleagues.
Manage multiple priorities in a fast-paced environment and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.