Beauty Counter Manager - MAC, Millenia - Full Time

Macy's•Orlando, FL

1d•Onsite

About The Position

The Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product knowledge, and sales performance to deliver personalized consultations and an exceptional customer experience. The manager builds a loyal client base through outreach, follow-up, and consistent personalized service; analyzes business performance; and plans vendor events and promotions in collaboration with vendors and store leadership. The role also maintains the counter’s stock presentation, hygiene, and brand standards while coaching and supporting the team. Colleagues in full-time roles are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to perform the position’s essential physical tasks, including talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing a cosmetics brand counter.
Deliver personalized beauty consultations, expert product application, and customer service based on customer preferences.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, clean and stocked testers, hygiene, signage, pricing, displays, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to improve business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Keep current on product launches, best-sellers, and beauty trends, and support team education.
Coach colleagues to meet sales goals, provide loyalty information, and deliver a positive customer experience.
Maintain a polished, organized, shoppable counter and support merchandising updates.
Demonstrate collaboration, honesty, care, flexibility, sound judgment, and dependable attendance.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.