Beauty Counter Manager - MAC, Fairlane Town Center - Full Time
About The Position
As a Counter Manager, you lead a team of Beauty Advisors and manage the MAC cosmetics brand counter. You combine leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You build lasting client relationships through outreach and follow-up, while motivating the team to achieve sales goals and improve the customer experience. You analyze business performance, develop strategies to grow sales, and plan and execute vendor events and promotions. You partner with vendors and store leadership, oversee merchandising, stock replenishment and hygiene standards, and support team performance to maintain a polished brand experience. The role also includes acquiring new customers through credit-account openings and loyalty-benefit communication, resolving customer concerns, and staying current on product launches and beauty trends. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays, along with dependable attendance and punctuality. The role involves talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It requires standing for at least two consecutive hours and lifting at least 25 pounds. Close vision, color vision, depth perception, and focus adjustment are also required. The job uses computers and other technology, including handheld equipment and a cash register, to perform work and process transactions.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and a cash register, and process register transactions.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Flexibility, sound judgment, and passion for the beauty industry.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and inspire Beauty Advisors while managing the MAC cosmetics brand counter.
- Deliver personalized consultations, expert product knowledge, and exceptional customer service.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to improve business outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends and support team education.
- Coach the team to provide complete service and achieve sales goals.
- Maintain a polished, organized, welcoming counter and support merchandising updates.
- Demonstrate collaboration, honesty, and care in supporting colleagues and serving customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
