Beauty Advisor - MAC, Clackamas Town Center - Full Time

Macy's • Happy Valley, OR

1d

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who creates personalized shopping experiences, builds customer confidence, and drives sales. The role includes educating customers about beauty products and trends, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Beauty Advisors develop lasting customer relationships through proactive follow-up, virtual outreach, and personalized service while working toward sales goals.

Colleagues prepare the sales floor, review goals and product information, and stay current on new arrivals, top sellers, trends, and promotions. They welcome customers, maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves. They share loyalty program benefits, help customers complete purchases, and collaborate with teammates to deliver strong customer and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology and digital tools, including handheld equipment and cash registers.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty product benefits and use.
• Provide expert beauty advice, product demonstrations, makeup application, and skincare recommendations as appropriate.
• Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
• Drive sales and client loyalty by using clienteling tools to promote offers and product launches, participating in sales events, and completing ongoing training and vendor education.
• Meet and surpass daily sales goals through exceptional customer service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Prepare and maintain a clean, organized, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed.
• Welcome customers, provide warm and personal service, and thank customers at the end of their shopping experience.
• Collaborate with colleagues to support customers and communities and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed