Beauty Counter Manager - Lancome, Clackamas Town Center - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build teamwork, drive sales, and develop lasting customer relationships through outreach, follow-up, and personalized service. The position includes meeting and exceeding sales goals, analyzing business performance, executing vendor events and promotions, and partnering with vendors and store leadership. You will oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. Counter Managers also coach colleagues, keep informed about launches and beauty trends, help acquire customers through credit accounts and loyalty benefits, and resolve customer concerns. The role requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Ability to demonstrate flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead a team of Beauty Advisors and manage the assigned cosmetics brand.
- Deliver personalized consultations, expert product knowledge, and exceptional customer service.
- Build lasting client relationships through outreach and follow-up.
- Review and analyze sales results and implement strategies to grow the business and improve performance.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, hygiene, tester upkeep, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Coach and support the team, model collaboration, and help achieve individual and store results.
- Maintain a polished, organized, and welcoming counter.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
