Beauty Counter Manager - Lancome, Clackamas Town Center - Full Time

Macy's • Happy Valley, OR

20h • Onsite

About The Position

Macy’s is hiring a Beauty Counter Manager for the Lancôme cosmetics counter at Clackamas Town Center. The Counter Manager leads a team of Beauty Advisors and manages the brand’s business, combining leadership, product expertise, and customer engagement to deliver personalized consultations and an exceptional customer experience. The role focuses on developing client relationships through outreach and follow-up, achieving sales goals, analyzing business performance, and growing the business through events, promotions, and collaboration with vendors and store leadership.

The manager sets a positive example for the team, prepares the counter for customers, communicates daily sales goals, and stays current on product launches, best-sellers, and beauty trends. They maintain a polished and shoppable space, including clean and stocked testers, up-to-date signage and pricing, brand-appropriate displays, and replenished stock. They coach the team on loyalty benefits, support customer concerns, and help ensure customers receive attentive, personalized service.

This full-time role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. The position involves frequent technology use and physical tasks including standing, moving, reaching, and lifting. Macy’s offers competitive pay and benefits, health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, and other colleague benefits.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of the assigned cosmetics brand.
• Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
• Develop client relationships and loyalty through outreach, follow-up, and consistent personalized service.
• Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester cleanliness, signage and pricing accuracy, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends, and support team education.
• Coach the team, model collaboration, and support colleagues in achieving sales and customer-service goals.
• Maintain a polished, organized, and welcoming counter and support merchandising updates.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed