Beauty Counter Manager - MAC, Dulles Town Center - Full Time
About The Position
As a Counter Manager for MAC, you will lead a team of Beauty Advisors and manage the cosmetics brand counter. The role combines leadership, creativity, and customer engagement, delivering personalized consultations, expert product application, and product knowledge tailored to customers’ beauty and style preferences. You will build lasting customer relationships through outreach, follow-up, and consistent personalized service. You will work to meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and collaborate with vendors and store leadership to grow the business. You will also oversee merchandising, stock presentation, hygiene standards, and team performance to maintain a polished brand experience. The position requires a customer-first approach, flexibility in a fast-paced retail environment, and the ability to work the availability required by the business, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and inspire Beauty Advisors, setting a positive example and supporting teamwork.
- Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester cleanliness, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Maintain a polished, organized, and welcoming counter.
- Manage multiple priorities in a fast-paced environment while demonstrating attention to detail, flexibility, and sound judgment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
