Beauty Counter Manager - MAC, Orchard Town Center - Full Time
About The Position
As a Counter Manager, you lead a dynamic team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement, delivering personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You inspire teamwork to drive sales and elevate the customer experience, while developing a loyal client base through outreach, follow-up, and consistent personalized service. You are responsible for meeting and exceeding sales goals, analyzing business performance, executing vendor events and promotions, and partnering with vendors and store leadership to grow the business. You also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain an exceptional brand experience. The position requires dependable attendance and flexibility to work days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Lead and coach Beauty Advisors, model collaboration, and support team performance.
- Keep the counter polished, organized, clean, well-stocked, and visually appealing, with current signage and pricing.
- Review daily sales goals and help the team deliver consistent service and achieve sales results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
