Beauty Counter Manager - MAC, Orchard Town Center - Full Time

Macy's•Westminster, CO

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages a specific cosmetics brand. The role combines team leadership, customer engagement, and business management to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager develops customer loyalty through outreach, follow-up, and consistent service while meeting sales goals, reviewing business performance, and implementing strategies to improve results. The position also involves planning vendor events and promotions, partnering with vendors and store leadership, and overseeing merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. The Counter Manager sets a positive example, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager models hospitality and relationship-building, keeps testers, signage, pricing, and displays in order, supports merchandising updates, and coaches the team on loyalty benefits and completing customer interactions with care. The role requires collaboration, attention to detail, flexibility, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Lead and support a team of Beauty Advisors while managing all aspects of a specific cosmetics brand.
Deliver exceptional customer service through personalized consultations, expert product knowledge, and product application.
Build lasting client relationships and develop the customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, stock replenishment, clean testers, current signage and pricing, and polished displays.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends, and support team education.
Review daily sales goals and help the team achieve sales and store results.
Model collaboration, honesty, and care while supporting colleagues.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.