Beauty Counter Manager - MAC, University Town Center FL- Full Time

Macy's • Sarasota, FL

1d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager develops a loyal client base through outreach, follow-up, and consistent personalized service, while meeting and exceeding sales goals and improving business performance.

The Counter Manager analyzes sales results, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. They oversee brand presentation, stock replenishment, hygiene standards, and team performance to provide a polished customer experience. The position involves coaching and supporting the team, maintaining current knowledge of product launches and beauty trends, and contributing to store and individual results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build client relationships and develop clientele through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Coach the team, promote collaboration, and help deliver sales goals and individual and store results.
• Keep the counter organized, polished, shoppable, and prepared for customers, including maintaining clean, stocked testers and current signage and pricing.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed