Beauty Counter Manager - MAC, Town Center - Full Time

Macy's•Kennesaw, GA

11h•$17 - $27

About The Position

As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to provide personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build teamwork, drive sales, and develop lasting customer relationships through outreach, follow-up, and personalized service. You will work toward sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, merchandising, and team performance to maintain a polished brand experience. Daily work includes preparing the counter, staying current on launches and beauty trends, welcoming and assisting customers, keeping displays and testers clean and stocked, coaching colleagues on loyalty benefits, and supporting a collaborative team environment. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. It involves frequent customer interaction, standing and moving for extended periods, lifting, reaching, and using computers and retail equipment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage the activities of a specific cosmetics brand counter.
Deliver personalized customer consultations, expert product knowledge, and exceptional customer service.
Build client relationships and drive client development through outreach and follow-up.
Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to improve business results.
Plan and execute in-store and vendor-led events and promotions.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach and support team members, model collaboration, and help achieve sales and store results.
Maintain an organized, polished, and welcoming counter and support merchandising updates.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice