MAC Counter Manager - Full Time

Belk•Marietta, GA

12d

About The Position

The MAC Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position requires competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. It is hourly, with eligibility for a monthly bonus. The manager leads the team in customer service, sales, goal achievement, and beauty business development. They support associate learning, build product knowledge and selling skills, promote a positive store culture, and help ensure inventory, merchandising, fulfillment, and operational standards are maintained. This is a full-time role with a flexible schedule based on business needs, including nights, weekends, and holidays.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including applicable state-specific demonstrator or cosmetology licenses.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Develop personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
Build repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to enhance selling skills.
Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident about available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.