Beauty Counter Manager - MAC, Dallas Galleria - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, customer engagement, personalized beauty consultations, and expert product application to create strong customer relationships and an exceptional brand experience. The manager develops a loyal client base through outreach, follow-up, and personalized service, while meeting sales goals and analyzing business performance. The position also involves coordinating vendor events and promotions, partnering with vendors and store leadership, and overseeing merchandising, stock presentation, hygiene, and team performance. The role is based at Macy’s Dallas Galleria and is full-time.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Passion for the beauty industry.
- Sound judgment and flexibility.
Responsibilities
- Lead and support a team of Beauty Advisors, setting a positive example and fostering teamwork.
- Deliver personalized consultations, expert product knowledge, and product application to provide exceptional customer service.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve performance.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize results.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new product launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Demonstrate regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors, and understand employment policies and safety rules in English.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
