Beauty Counter Manager - MAC, Galleria At Crystal Run - Full Time

Macy's•Middletown, NY

2d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the MAC cosmetics brand counter. The role combines team leadership, customer engagement, and business management to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The Counter Manager builds customer loyalty through client development, outreach, follow-up, and consistent service, while working to meet and exceed sales goals. The position involves reviewing business performance, developing strategies to improve results, and executing vendor events and promotions. The Counter Manager partners with vendors and store leadership, supports team education, and oversees merchandising, stock replenishment, hygiene, and brand standards to maintain a polished, shoppable customer experience. The role requires managing multiple priorities in a fast-paced retail environment and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Passion for the beauty industry.

Responsibilities

Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
Deliver exceptional customer service through personalized consultations and expert product knowledge and application.
Build lasting client relationships and develop customers through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve performance.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach the team, model collaboration, and support colleagues in delivering customer service.
Maintain a polished, organized, and welcoming counter and support merchandising updates.
Manage multiple priorities with attention to detail, flexibility, and sound judgment.
Attend work dependably and punctually, with flexible availability for days, evenings, weekends, and holidays.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.