Beauty Counter Manager - MAC, Galleria At Crystal Run - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences. The manager inspires teamwork, drives sales, and cultivates a loyal customer base through outreach, follow-up, and personalized service. The manager meets and exceeds sales goals, analyzes business performance, plans and executes vendor events and promotions, and partners with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene standards, merchandising, replenishment, and team performance to maintain a polished brand experience. Counter Managers set a positive example, prepare the counter for customers, review sales goals and product launches, and stay informed about best-sellers and beauty trends. They lead customer interactions on the sales floor, maintain clean and well-stocked testers and current signage and pricing, coach team members on loyalty benefits, and foster collaboration, honesty, and care.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, reach with arms and hands, and perform the other stated physical requirements.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexibility, sound judgment, and a passion for the beauty industry.
Responsibilities
- Lead Beauty Advisors and manage all aspects of a specific cosmetics brand.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach and support the team, model collaboration, and help achieve sales and store results.
- Manage multiple priorities in a fast-paced environment with attention to detail.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
