MAC Counter Manager - Full Time

Belk•Tupelo, MS

About The Position

The MAC Counter Manager drives personal and team results within an assigned brand by building personalized client relationships and sharing enthusiasm for cosmetics, beauty, fragrance trends, makeup application, and skincare services. The role uses engaging selling behaviors and strategies to enhance customer experience and executes promotions, special events, and customer outreach initiatives. It is an hourly position with monthly bonus eligibility, in a fast-paced commission environment. The manager leads and supports the team in customer service, sales, product knowledge, selling skills, merchandising, inventory accuracy, and store fulfillment. They build relationships with customers, associates, vendors, and the community; help develop Beauty Advisors through onboarding, teaching, meetings, and one-on-one check-ins; and partner with store leaders to align schedules with business needs. The role also supports visual merchandising, beauty hygiene, asset protection, and safety standards.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.

Responsibilities

Take ownership, show accountability and initiative, and achieve store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling effective performance and customer-service behaviors.
Develop personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends; build repeat client relationships as a trusted resource.
Support associate onboarding and continued learning, and improve selling skills through teaching opportunities, team meetings, and one-on-one performance check-ins.
Ensure associates understand available inventory and assortment, and use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently completing omnichannel processes.
Support merchandising, replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards and following vendor and company presentation directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.