MAC Counter Manager - Full Time

Belk•Tupelo, MS

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is an hourly position with monthly bonus eligibility. The manager leads the team in customer service, sales, goal achievement, and beauty-business initiatives. They develop product knowledge, selling behaviors, artistry skills, and expertise in beauty trends; support associate learning and performance; and use clienteling tools and technology to provide a personalized omnichannel experience. The role also supports merchandising, store fulfillment, scheduling, inventory accuracy, shortage control, asset protection, and safety.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to own assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, with the ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move around all store areas regularly and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses required by applicable state and local regulatory boards.

Responsibilities

Take ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support onboarding, provide teaching opportunities, and encourage associates’ continued learning.
Hold team meetings and one-on-one touch bases with Beauty Advisors to review goals and performance results.
Keep associates informed and confident about available inventory and product assortment.
Use clienteling tools and technology to create personalized, seamless omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards and aligning presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and damaged-item processing.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.