MAC Counter Manager - Full Time

Belk•Tupelo, MS

About The Position

The MAC Counter Manager drives personal and team results within an assigned brand by building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. This hourly position is eligible for a monthly bonus and requires a competitive, entrepreneurial approach in a fast-paced commission environment. The manager leads the beauty team in delivering excellent service, driving sales, achieving goals, and developing product knowledge and selling skills. They build relationships with team members, vendors, customers, and the community; support onboarding and ongoing associate learning; and use clienteling tools and technology to create personalized omnichannel experiences. The role also supports fulfillment, merchandising, inventory accuracy, shortage control, asset protection, and safety, while keeping presentations aligned with vendor and company directions. Work schedules should align with business needs, traffic plans, and event strategies.

Requirements

At least 1 year of retail experience and dedication to customer-service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Achieve store objectives and personal and store key metrics through ownership, accountability, and initiative.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer-service behaviors.
Develop personal and team product knowledge, suggestive selling, artistry skills, and expertise in industry tips and beauty trends.
Encourage repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to improve selling skills.
Hold team meetings and one-on-one touch bases with Beauty Advisors to review goals and performance results.
Ensure associates understand available inventory and product assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment by accurately and efficiently completing omni processes in designated areas.
Assist with merchandising, replenishment, recovery, and cleanliness while maintaining visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Maintain shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.