Beauty Counter Manager - MAC, Springfield VA- Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the operations of a specific cosmetics brand counter. The role combines team leadership, customer engagement, and sales performance, delivering personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager builds lasting customer relationships through client outreach and follow-up, and helps create a loyal customer base. The position is responsible for meeting and exceeding sales goals, analyzing business performance, and implementing strategies to improve results. It also includes planning and executing vendor events and promotions, partnering with vendors and store leadership, and maintaining brand standards for merchandising, stock presentation, and hygiene. The manager coaches the team, supports customer loyalty and credit account acquisition, and helps ensure customers receive a polished, welcoming brand experience.
Requirements
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and using computers and other technology.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and coach Beauty Advisors, setting a positive example and supporting teamwork.
- Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
- Build client relationships and develop clientele through outreach and follow-up.
- Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new product launches, best-sellers, and beauty trends, and support team education.
- Maintain an organized, polished, and welcoming counter.
- Manage multiple priorities in a fast-paced environment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
