RETAIL COMPUTER TECHNICIAN
About The Position
Micro Center is seeking self-motivated, results-driven Retail Computer Technicians with a passion for computers and customer service. The role combines customer consultations at the service counter with diagnosing and repairing computer devices in the shop. Technicians explain service options, aim to build long-term customer relationships, assemble custom computers, and keep customers informed about repair status. Compensation starts at $15 per hour, with productivity incentives that may increase hourly rates to $18–$35, plus SPIFFs and the opportunity to earn uncapped commissions.
Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 lbs. and stand for prolonged periods.
- Availability for shifts that may include hours before or after store opening, mornings, nights, weekends, and holidays.
Nice To Haves
- One year of related computer service repair or technical customer service experience is strongly preferred.
- CompTIA A+ certification, or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
- Apple certifications are highly desirable.
Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter for computers, related equipment, and other products sold in the store.
- Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures or software problems on electronic devices such as desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on retail products and technologies.
- Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
- Provide customers with timely, complete, and accurate service-event updates through face-to-face, telephone, text, and email communication.
Benefits
- Flexible schedules and excellent pay.
- Medical, dental, and vision benefits coverage for regular full-time associates.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401K plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
