RETAIL COMPUTER TECHNICIAN
About The Position
Micro Center is seeking self-motivated, results-driven Retail Computer Technicians who are passionate about computers and customer service. The role combines customer consultations at the service counter with diagnosing and repairing computer devices in the shop. Technicians spend up to half their time explaining service options and helping customers, with the opportunity to earn uncapped commissions, and the remainder diagnosing and repairing devices and communicating repair status to customers. Pay starts at $15.15 per hour, with productivity incentives that can increase hourly rates to $18.15–$35. The technician provides in-person troubleshooting and service recommendations, identifies and documents hardware and software issues, assembles custom computers, and keeps customers informed about service events. The position also involves customer transactions, maintaining the work area and tracking inventory, and keeping technical knowledge and certifications current. Shifts may include hours before and after store opening, mornings, nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- One year of related computer service repair or technical customer service experience is strongly preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 pounds and stand for prolonged periods.
- Availability for shifts that may include hours before and after store opening, mornings, nights, weekends, and holidays.
Nice To Haves
- Apple certifications are highly desirable.
- One year of related computer service repair or technical customer service experience is strongly preferred.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
- Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures and software problems on electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on retail products and technologies.
- Maintain a cash till, handle customer transactions, keep the department work area clean, and accurately track inventory.
- Provide customers with timely, complete, and accurate service-event information through in-person, telephone, text, and email communication.
Benefits
- Medical, dental, and vision coverage for regular full-time associates.
- Flexible schedules and excellent pay.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
