Retail Computer Technician
About The Position
Micro Center is hiring Retail Computer Technicians for its new Santa Clara store. The position combines customer consultations at the service counter with diagnosing and repairing computer and other electronic devices in the shop. Technicians explain service options, communicate consistently with customers about repair progress, and may earn uncapped commissions. The stated pay is $19 base per hour, with the opportunity to earn up to $35.50 per hour plus commission. Shifts may include hours before and after the store is open to the public, as well as mornings, nights, weekends, and holidays. The role requires lifting up to 50 pounds and standing for prolonged periods.
Requirements
- High school diploma or equivalent.
- One year of related computer service repair or technical customer service experience is strongly preferred.
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to become certified within 90 days of hire.
- Excellent communication and interpersonal skills.
- Ability to multitask and adjust priorities.
- Ability to lift up to 50 pounds and stand for prolonged periods.
- Availability for shifts that may include hours before and after store hours, mornings, nights, weekends, and holidays.
Nice To Haves
- Apple certifications are highly desirable.
- One year of related computer service repair or technical customer service experience is strongly preferred.
Responsibilities
- Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other retail products.
- Recommend service solutions, including data backups, antivirus, extended warranties, and support subscriptions.
- Identify, diagnose, and document hardware failures and software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
- Assemble custom computers sold by the build-your-own sales team.
- Use technical manuals and support resources; maintain relevant technical and vendor certifications and stay current on retail products and technologies.
- Maintain a cash till, handle customer transactions, keep the work area clean, and track inventory accurately.
- Provide timely, complete, and accurate service-event information to customers by face-to-face conversation, telephone, text, and email.
Benefits
- Medical, dental, and vision benefits for regular full-time associates.
- Flexible schedules and excellent pay.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
