Retail Computer Technician

Opportunities to • Duluth, GA

1d • Onsite

About The Position

Micro Center is hiring a Retail Computer Technician to assist customers with computer and device service needs and to diagnose and repair a range of electronics. The role combines customer consultations at the service counter with hands-on work in the repair shop. Technicians explain service options, provide updates throughout repair events, and may earn productivity incentives and uncapped commissions. The position starts at $15 per hour, with productivity incentives that can increase hourly rates to $18–$35, plus SPIFFs.

Requirements

• High school diploma or equivalent.
• One year of related computer service repair or technical customer service experience is strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Ability to lift up to 50 pounds and stand for prolonged periods.

Nice To Haves

• Apple ACMT and ACiT certifications are highly desirable.
• Related computer service repair or technical customer service experience.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other products sold in the store.
• Recommend service options such as data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures and software problems on electronic devices, including desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by the build-your-own sales team.
• Use technical manuals and support resources, maintain appropriate technical and vendor certifications, and stay current on products and technologies.
• Maintain a cash till, process customer transactions, keep the work area clean, and track inventory accurately.
• Provide timely, complete, and accurate service-event updates to customers in person, by telephone, text, and email.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Flexible schedules and excellent pay.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED