Computer Technician

Kingman Unified School District #20•Kingman, AZ

4d•Onsite

About The Position

Under the supervision of the Director of Technology and Systems Administrator, and in collaboration with District Network and Cyber Security administrators, the Computer Technician provides front-line support across multiple District campuses. The role installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, and related applications. It also assesses user training needs and trains users in effective use of educational and informational technologies. The employee performs related work and other duties as assigned. This is a 12-month, 40-hour-per-week, non-exempt position. The schedule is not guaranteed, and extended work hours may occasionally be required to meet deadlines. The role operates throughout the District, has no supervisory responsibilities, and is eligible for medical benefits. Employment is at will.

Requirements

High school diploma or equivalent and at least two years of experience in computer technology, personal computer repair, operating software, or basic electronics; alternatively, a combination of education and experience that enables successful performance of the essential functions.
Valid driver's license.
Provide a copy of a current 39-month driving history issued by the DMV, dated within one month of printing.
Pass a criminal background check and obtain a Fingerprint Clearance Card with an IVP number through the Arizona Department of Public Safety.
Ability to use computers and computer systems, including hardware and software, to program, set up functions, enter data, or process information.
Ability to obtain information from relevant sources, communicate effectively with and assist users by telephone, in writing, by email, or in person, analyze information and evaluate results to solve problems, and read documents to gather technical information.
Ability to maintain a high level of confidentiality and stay current on technology related to District applications, networks, telecommunications, and the equipment and software needed to maximize system support.
Meet the stated physical demands, including moving about worksites, occasionally using tools and ladders, and occasionally moving objects weighing up to 50 pounds.

Nice To Haves

Associate degree in Computer Information Systems or two years of college-level coursework in computer science, information technology, or a related field.
CompTIA Network+ certification.
CompTIA A+ certification.
Microsoft Certified Desktop Support Technician (MCDST) certification.

Responsibilities

Respond promptly, efficiently, courteously, and patiently to internal and external customers regarding the position.
Troubleshoot hardware problems with employee computers and related equipment.
Install and configure employee computers and peripheral equipment, including printers, scanners, digital cameras, and bar code readers.
Install, terminate, test, and troubleshoot network cabling, including cable conduit, raceways, patch panels, and modular keystone jacks.
Move, add, and change computer and telephone equipment.
Maintain data and device security compliance according to District standards.
Accurately report work performed using enterprise-level ticket tracking systems.
Maintain inventory control of parts required for repairs or replacements.
Provide technical assistance to users resolving equipment and data problems, and staff a centralized help desk to facilitate the exchange of information and advice.
Maintain knowledge of and adhere to applicable policies, regulations, and rules.
Perform related duties as assigned in a safe and prudent manner.
Assess user training needs and train users in effective use of educational and informational technologies.