Computer Support Technician

University of Arkansas System • Batesville, AR

4d

About The Position

The Computer Support Technician provides a broad range of computer and IT support to University of Arkansas Community College at Batesville end users. The role includes identifying, researching, and resolving technical problems; connecting devices to the network; helping users with account access; managing support tickets and devices; and assisting with technology purchasing and recommendations.

The position supports faculty, staff, and students with hardware, software, peripherals, classroom and office technology, and basic network issues. It also helps onboard employees by preparing and distributing devices, coordinates IT helpdesk work, performs password resets, and assesses technology needs.

As a member of the UACCB community, the employee is expected to advance the Caring Campus culture and support student connection and success. This includes following the campus name badge policy, treating visitors as guests, reviewing institutional communications, participating in campus events, and contributing to a collaborative, positive workplace.

Requirements

• Formal education equivalent to an associate degree.
• One year of computer or network support experience.
• Familiarity with computer equipment; Windows, macOS, and basic Linux; device enrollment or management software; networking concepts; Active Directory or Entra ID concepts; Microsoft software; operating systems and browsers; SaaS applications and cloud services; IT service management concepts; and security best practices and compliance awareness.
• Ability to troubleshoot hardware, software, and network issues; configure and support desktops, laptops, mobile devices, and other software-enabled equipment; and diagnose LAN, WAN, Wi-Fi, and VPN connectivity issues.
• Ability to install, configure, and support enterprise applications; use ticketing systems to track, prioritize, and resolve issues; document solutions and create knowledge base articles; track device information in inventory software; and use remote support and device management tools.
• Ability to communicate technical information clearly to non-technical users.
• Ability to perform basic scripting or automation using PowerShell or Bash.
• Ability to analyze problems methodically, identify root causes, prioritize multiple support requests, and remain calm, professional, and customer-focused under pressure.
• Ability to learn new systems, tools, and technologies quickly; work independently and escalate issues appropriately; follow security policies and procedures; collaborate with IT teams and vendors; adapt communication to different users; and recognize and respond appropriately to potential security incidents.

Nice To Haves

• Formal education equivalent to an associate degree plus two years of computer or network support experience.

Responsibilities

• Provide hardware, software, peripheral, and basic network support to faculty, staff, and students, including support for classroom and office technology, login issues, and institutional software resources.
• Set up devices in the device management system and distribute them to users.
• Coordinate with Human Resources as needed to onboard employees.
• Manage and maintain the IT helpdesk by responding to, assigning, and creating tickets.
• Perform password resets and other account management and support duties.
• Order technology equipment or recommend equipment based on user needs, and obtain required supporting documentation.
• Follow the campus name badge policy and treat visitors as guests.
• Review institutional communications, participate in campus events, and support a collaborative, positive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree