Computer Support Technician (2+ years)

Coffman Engineers, Inc. • Raleigh, NC

1d • Onsite

About The Position

Coffman Engineers is seeking a Computer Support Technician with at least two years of experience to join its Raleigh team. The position primarily provides desktop support for approximately 80 PC workstations in the Raleigh office, with some remote support for smaller offices in Washington, DC, and Atlanta. The technician will provide Help Desk support and administer software including Microsoft Office 365, Autodesk products, and Windows 11 Desktop. The role requires multitasking and working collaboratively. This is not a remote position.

Requirements

• At least two years of desktop support experience.
• Experience working with Windows 11.
• Experience prioritizing and managing support tickets and communicating the status of issues and high-priority cases to users and management.
• Strong problem-solving skills and willingness to learn.
• Positive attitude and strong work ethic.
• Ability to work well in a collaborative team environment.

Nice To Haves

• Experience in the architecture, engineering, and construction (A/E/C) industry.
• Experience installing and troubleshooting Autodesk products.
• Experience working with and deploying Office 365.
• Strong customer service skills.

Responsibilities

• Provide desktop support for approximately 80 PC workstations in the Raleigh office.
• Provide some remote support to smaller offices in Washington, DC, and Atlanta.
• Provide Help Desk support and support administration of Microsoft Office 365, Autodesk products, and Windows 11 Desktop.
• Prioritize and manage support tickets, and communicate issue status and high-priority cases to users and management.

Benefits

• Comprehensive benefits.
• Flexible PTO program.
• Family-friendly policies.
• Individually tailored professional and technical advancement and personal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed