Computer Support Analyst 2

University of Washington • Seattle, WA

7d • Onsite

About The Position

Intercollegiate Athletics is hiring a Computer Support Analyst 2 to provide technical operations and maintenance for software and hardware supporting business operations, venues, and events throughout the Intercollegiate Athletics Village. Reporting to the Director of Systems Operations, this position provides day-to-day on-site and virtual help desk support for more than 250 PC and Apple desktops and laptops, as well as technical support and technology coordination for live events. The position is based at the Seattle campus in the Intercollegiate Athletics Village and requires availability for overtime, evenings, and weekends to support games and events.

The role supports a range of systems and services, including Active Directory, SharePoint, MS Exchange, proprietary applications such as Paciolan, IPTV, Microsoft Server, internal ticketing and donor systems, databases, print servers, network connections, workstations, and event technology. It works with facility and event operations, external clients, UW Video, broadcast personnel, network engineers, vendors, and Athletics staff. The position must be able to lift 75 pounds.

Washington Athletics supports more than 650 student-athletes across 22 sports programs. ICA IT supports the technology behind Athletics business operations, venues, and events, including staff computers, service desk, game-day broadcast, ticketing, and network systems.

Requirements

• Three years of experience in programming and/or computer support services of a technical nature, or one year of experience as a Computer Support Analyst I. Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
• Thorough knowledge of service desk management and customer service.
• Competent-level knowledge of Windows 95 through Windows 10.
• Availability to work overtime, evenings, and weekends to support games and events.
• Ability to lift 75 pounds.

Nice To Haves

• One to three years of experience in computer desktop support, or equivalent education/experience.
• A+ certification and ITIL V3.
• Venue management experience and experience with athletic operations and support.
• ServiceNow exposure.
• Studies in MIS or a related field, and support experience within a medium to large enterprise network.

Responsibilities

• Coordinate with facility and event operations departments and external clients to support business operations and events.
• Evaluate software applications, develop and carry out preventive maintenance procedures, and recommend ways to use technology in offices and venues to create revenue opportunities.
• Work with vendor technical support; train users on software and operating systems; maintain user documentation; and provide Tier 1 and Tier 2 service desk support.
• Maintain Active Directory, SharePoint, MS Exchange, proprietary applications such as Paciolan, and IPTV software and hardware.
• Provide programming and scripting support for internal data systems; maintain hardware and software inventory in asset management software; and install, image, and configure workstations.
• Keep records and document system changes, prepare management reports, troubleshoot on-premises and cloud databases, and support enterprise applications such as print servers.
• Work with UW Video and broadcast personnel on game-day audiovisual production and coordinate technical support with facility and event operations and external clients.
• Support football coaches’ CoachComm headsets and IPTV operations; ensure network connectivity for scorer’s tables, venue wireless, and ticketing systems.
• Support Sports Information Directors, statisticians, event management, and media personnel; oversee broadcast patch bay coordination at the stadium and event center; and troubleshoot point-of-sale, ticketing, video, audio, production/broadcast, and general sports technology.
• Support internal ticketing, fund development donor systems, and Microsoft Server; respond to hardware and software problems and train users on applications.
• Perform network administration, including troubleshooting, configuring ports to the proper VLANs with vendors and tenants, auditing port usage, and evaluating monitoring and switch options; apply software patches.
• Build, repair, and troubleshoot department PCs and Macs; connect computers to the wired network; and provide server, switch, controller, and layer one support and troubleshooting.
• Work with network engineers to configure ports; recommend, justify, and manage hardware purchases; and make recommendations on the asset replacement plan.
• Recommend and secure service contractors for essential technical software services and systems, and perform related duties and special projects as assigned.

Benefits

• Taxable benefits include tickets to UW Intercollegiate home competitions.
• The posting refers applicants to the University of Washington staff benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed