Computer Support Analyst

Leidos • Reston, VA

7d • Onsite

About The Position

Leidos Security and Engineering Programs is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. The role offers opportunities to develop skills in networking and system administration. The analyst supports the NOC in Chantilly, Virginia, and may travel to Washington, D.C. to support the mission. The schedule listed is Tuesday and Wednesday, 6:00 a.m.–2:30 p.m., and Saturday and Sunday, 10:00 a.m.–10:30 p.m. During the first several months, the employee will rotate between shifts for training before being placed on the listed final shift.

The analyst integrates commercial and government systems into the production environment and ensures mission readiness; manages configuration documentation and corrective actions; resolves technical issues across users, computers, servers, networks, appliances, and applications; documents solutions in knowledge and ticketing systems; reviews monitoring data and audits systems for compliance with program requirements; assesses risks and remediates incidents. After training on program equipment, the analyst is expected to serve as an expert in their area of responsibility, analyze issues, recommend remediation to management, and carry out remediation.

Requirements

• Typically, a bachelor's degree and 2–4 years of relevant experience, or a master's degree and less than 2 years of relevant experience; a high school diploma and 6+ additional years of relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more Windows Server administration tools, such as WSUS, Group Policy, Active Directory, or RDP.
• Troubleshooting experience with Windows 11 and Windows Server 2022/2025.
• Experience installing, configuring, and troubleshooting GOTS/COTS applications.
• Experience installing, configuring, and troubleshooting Dell hardware.
• Tier 2 help desk support experience, with some Tier 3 support; the stated distribution is 75% Tier 2 and 25% Tier 3.
• Datacenter physical and logical troubleshooting experience.
• Strong communication, management, analytical, and problem-solving skills; proactive teamwork; ability to work independently with little supervision and adapt to new technologies.

Nice To Haves

• Lifecycle management experience, including PC imaging and disposition.
• Working knowledge of network monitoring tools such as OpManager, SolarWinds, or PRTG.
• Understanding of workstation and server RAID.
• Virtualization experience.
• Experience troubleshooting infrastructure equipment such as APC or Eaton UPSs; fiber or Ethernet installation and termination; and electronic testing and metering equipment.
• Experience with ticket tracking systems such as Remedy, ServiceNow, or SharePoint.
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Knowledge of cybersecurity incident response.
• Experience creating or manipulating scripts using Windows Command or PowerShell.

Responsibilities

• Integrate new COTS/GOTS systems, including network equipment, servers, and workstations, into the production environment and ensure mission readiness.
• Manage documentation change controls in a configuration management database (CMDB) and take corrective action on discrepancies or findings.
• Develop technical solutions and resolve complex user, computer, server, network, appliance, and application issues.
• Record, manage, and update solutions in a knowledge database and ticketing system.
• Review Network Monitoring System data and historical data, and proactively audit systems against program requirements.
• Assess risks and remediate incidents.
• Analyze issues in the assigned area of responsibility, recommend remediation to management, and carry out remediation processes.
• Support the NOC in Chantilly, Virginia, and travel to Washington, D.C. as needed to support the mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level