Computer Support Analyst

Leidos • Reston, VA

1d • $65,650 - $118,675 • Onsite

About The Position

Leidos Security and Engineering Programs is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. The role supports the Network Operations Center (NOC) in Chantilly, Virginia, and may require travel to Washington, D.C. to support the mission. It offers opportunities to grow in networking, system administration, and related areas. The position requires flexible hours; the listed schedule is Tuesday and Wednesday, 6:00 a.m.–2:30 p.m., and Saturday and Sunday, 10:00 a.m.–10:30 p.m. During the first several months, the employee will rotate between shifts for training before being placed on the listed schedule.

The Computer Support Analyst integrates commercial and government systems into production, manages configuration documentation, resolves technical issues, reviews monitoring data, and helps maintain mission readiness. After training on program-specific equipment, the analyst is expected to serve as an expert in their area of responsibility, recommend remediation to management, and carry out remediation processes. The position calls for an experienced IT professional with computer support, systems administration, and some network administration skills who can work independently with little supervision.

Requirements

• Typically, a bachelor's degree and 2–4 years of relevant experience, or a master's degree and less than 2 years of relevant experience; a high school diploma plus 6 or more additional years of relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more Windows Server administration tools, such as WSUS, Group Policy, Active Directory, or RDP.
• Experience troubleshooting Windows 11 and Windows Server 2022/2025.
• Experience installing, configuring, and troubleshooting GOTS/COTS applications.
• Experience installing, configuring, and troubleshooting Dell hardware.
• Tier 2 help desk support experience, with some Tier 3 support; the stated support mix is 75% Tier 2 and 25% Tier 3.
• Datacenter physical and logical troubleshooting experience.
• Strong communication, management, analytical, and problem-solving skills; proactive teamwork; and the ability to thrive amid new technologies.
• Ability to work independently with little supervision.
• Ability to work the listed flexible schedule and travel to Washington, D.C. as needed.

Nice To Haves

• Lifecycle management experience, including PC imaging and disposition.
• Working knowledge of network monitoring tools such as OpManager, SolarWinds, or PRTG.
• Understanding of workstation and server RAID.
• Virtualization experience.
• Experience troubleshooting infrastructure equipment such as APC or Eaton UPSs; installing or terminating fiber and/or Ethernet; and using electronic testing and metering equipment.
• Experience with ticket tracking systems such as Remedy, ServiceNow, or SharePoint.
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience creating or manipulating scripts using Windows Command or PowerShell.

Responsibilities

• Integrate new COTS/GOTS systems, including network equipment, servers, and workstations, into the production environment and ensure mission readiness.
• Manage change controls for documentation in a configuration management database (CMDB) and correct discrepancies or findings.
• Develop technical solutions and resolve complex user, computer, server, network, appliance, and application issues.
• Record, manage, and update solutions in a knowledge database and ticketing system.
• Review network monitoring system data and historical data, and proactively audit systems to ensure program requirements are met.
• Assess risks and remediate incidents.
• After training on program-specific equipment, analyze issues in the assigned area of responsibility, recommend remediation to management, and carry out remediation processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level