Computer Support Analyst 2
About The Position
Intercollegiate Athletics seeks a Computer Support Analyst 2 to handle technical operations and maintenance of software and hardware supporting business operations, venues, and events throughout the Intercollegiate Athletics Village. Reporting to the Director of Systems Operations, the analyst provides day-to-day onsite and virtual help desk support for more than 250 PC and Apple desktops and laptops, along with technical support and technology coordination for live events. The position is based at the Seattle campus in the Intercollegiate Athletics Village and requires availability for overtime, evenings, and weekends to support games and events. The role includes user training and Tier 1 and 2 service desk support; maintaining systems, applications, hardware, and software; supporting event-day broadcast, network, ticketing, and venue technology; and coordinating with facility and event operations teams, external clients, vendors, and technical staff. The analyst also recommends and manages hardware purchases, maintains asset and system-change records, prepares reports, and supports related projects.
Requirements
- Three years of experience in programming and/or computer support services of a technical nature, or one year of experience as a Computer Support Analyst I. Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
- Thorough knowledge of service desk management and customer service.
- Competent level of knowledge in Windows 95 through Windows 10.
- Must be available to work overtime, evenings, and weekends to support games and events.
- Must be able to lift 75 lbs.
Nice To Haves
- One to three years of experience in computer desktop support, or equivalent education/experience.
- A+ certification and ITIL V3.
- Venue management experience and experience with athletic operations and support.
- ServiceNow exposure.
- Studies in MIS or a related field, and support experience within a medium to large enterprise network.
Responsibilities
- Coordinate with facility and event operations departments and external clients to support business operations and events.
- Evaluate software applications; develop and perform preventive maintenance procedures; recommend uses of technology in offices and venues that could create revenue opportunities; work with vendor technical support; train users on software and operating systems; maintain user documentation; and provide Tier 1 and 2 service desk support.
- Maintain Active Directory, SharePoint, MS Exchange, proprietary applications such as Paciolan, and IPTV software and hardware.
- Provide programming and scripting support for internal data systems; maintain hardware and software inventory in asset management software; install, image, and configure workstations; document system changes; prepare management reports; troubleshoot on-premises and cloud databases; and support enterprise applications such as print servers.
- Work with UW Video and broadcast personnel on game-day A/V production; coordinate with facility and event operations and external clients; support football coaches’ CoachComm headsets and IPTV operations; and ensure network connectivity for scorer’s tables, venue wireless, and ticketing systems.
- Support Sports Information Directors, statisticians, event management, and media personnel; oversee broadcast patch bay coordination at the stadium and event center; and troubleshoot POS, ticketing, video, audio, production/broadcast, and general sports technology.
- Support the internal ticketing system, fund development donor system, and Microsoft Server; respond to hardware and software problems; train users on applications; perform network administration, including troubleshooting, configuring ports to proper VLANs with vendors and tenants, auditing port usage, and evaluating monitoring and switch options; and apply software patches.
- Build, repair, and troubleshoot department PCs and Macs; connect computers to the wired network; support servers, switches, and controllers; work with network engineers to configure ports; recommend, justify, and manage hardware purchases; advise on the asset replacement plan; and provide layer one support and troubleshooting.
- Recommend and secure service contractors for essential technical software services and systems, and perform related duties and special projects as assigned.
Benefits
- Taxable benefits include tickets to UW Intercollegiate home competitions.
- The university describes outstanding benefits and opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
