Computer Support Analyst

Leidos • Reston, VA

1d • $52,000 - $94,000 • Onsite

About The Position

Leidos Security and Engineering Programs is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. The position supports the NOC in Chantilly, Virginia, with travel to Washington, D.C. as needed to support the mission. The schedule is Thursday and Friday from 6:00 a.m. to 2:30 p.m. and Saturday and Sunday from 10:00 a.m. to 10:30 p.m. During the first several months, the analyst will rotate among shifts for training before moving to the listed schedule.

The role integrates and supports COTS/GOTS systems, including network equipment, servers, and workstations, and helps ensure mission readiness. It also includes configuration management, troubleshooting, system monitoring, risk assessment, incident remediation, and maintaining solutions in knowledge and ticketing systems. After training on program-specific equipment, the analyst is expected to serve as an expert in their area of responsibility, recommend remediation to management, and carry out remediation processes.

The position offers opportunities to develop in networking and system administration. It requires broad IT experience across computer support, systems administration, and some network administration, as well as the ability to work independently with little supervision in a changing technology environment. The stated pay range is $52,000 to $94,000.

Requirements

• Typically, a bachelor's degree and 2–4 years of relevant experience, or a master's degree with less than 2 years of relevant experience; a high school diploma plus 6 or more years of relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more Windows Server administration tools, such as WSUS, Group Policy, Active Directory, or RDP.
• Troubleshooting experience with Windows 11 and Windows Server 2022/2025.
• Experience installing, configuring, and troubleshooting GOTS/COTS applications.
• Experience installing, configuring, and troubleshooting Dell hardware.
• Tier 2 help desk support experience, with some Tier 3 support (75% Tier 2 and 25% Tier 3).
• Datacenter physical and logical troubleshooting experience.
• Strong communication, management, analytical, and problem-solving skills; proactive team-player approach and ability to thrive as technologies change.
• Ability to work independently with little supervision.
• Ability to work flexible hours and travel to Washington, D.C. as needed.

Nice To Haves

• Lifecycle management experience, including PC imaging and disposition.
• Working knowledge of network monitoring tools such as OpManager, SolarWinds, or PRTG.
• Understanding of workstation and server RAID.
• Virtualization experience.
• Experience troubleshooting infrastructure equipment such as APC or Eaton UPSs; fiber and/or Ethernet installation or termination; and electronic testing and metering equipment.
• Experience with ticket tracking systems such as Remedy, ServiceNow, or SharePoint.
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience creating or manipulating scripts using Windows Command or PowerShell.

Responsibilities

• Integrate new COTS/GOTS systems, including network equipment, servers, and workstations, into the production environment and ensure mission readiness.
• Manage documentation change controls in a configuration management database (CMDB) and correct discrepancies or findings.
• Develop technical solutions and resolve complex user, computer, server, network, appliance, and application issues.
• Record, manage, and update solutions in a knowledge database and ticketing system.
• Review network monitoring data and historical data, and proactively audit systems for compliance with program requirements.
• Assess risks and remediate incidents.
• After training on program-specific equipment, analyze issues in the assigned area of responsibility, recommend remediation to management, and carry out remediation processes.
• Support the NOC in Chantilly, Virginia, and travel to Washington, D.C. as needed to support the mission.
• Rotate between shifts during the first several months for training before moving to the listed schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level