Computer Support Analyst

Leidos • Reston, VA

7d • Onsite

About The Position

Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. The role offers opportunities to grow in networking, system administration, and related areas. The position supports the Network Operations Center (NOC) in Chantilly, Virginia, and may require travel to Washington, D.C., to support the mission. Flexible hours are required. The listed schedule is Thursday and Friday, 6:00 a.m. to 2:30 p.m., and Saturday and Sunday, 10:00 a.m. to 10:30 p.m. During the first several months, the employee will rotate between shifts for training before being assigned to the listed final shift.

The analyst integrates commercial and government systems into the production environment and ensures mission readiness. The role manages configuration documentation and discrepancies, resolves technical issues across user, computer, server, network, appliance, and application environments, and maintains solutions in knowledge and ticketing systems. The analyst reviews network monitoring data, audits systems against program requirements, assesses risks, remediates incidents, and becomes an expert in assigned equipment and area of responsibility. The position requires independent work with little supervision, team leadership experience, and a diverse foundation in computer support, systems administration, and network administration.

Requirements

• Typically, a bachelor's degree and 2–4 years of relevant experience, or a master's degree with less than 2 years of relevant experience; a high school diploma with 6 or more additional years of relevant experience may be considered instead of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more Windows Server administration tools, such as WSUS, Group Policy, Active Directory, or RDP.
• Windows 11 and Windows Server 2022/2025 troubleshooting experience.
• Experience installing, configuring, and troubleshooting GOTS/COTS applications.
• Experience installing, configuring, and troubleshooting Dell hardware.
• Tier 2 help desk support experience, with some Tier 3 support; the posting specifies a 75%/25% split, respectively.
• Datacenter physical and logical troubleshooting experience.
• Proactive team player with strong communication, management, analytical, and problem-solving skills.
• Ability to thrive in environments that continually adopt new technologies.
• Ability to work independently with little supervision.
• Basic skills and experience across computer support, systems administration, and network administration.
• Ability to work flexible hours and travel to Washington, D.C., as needed.

Nice To Haves

• Lifecycle management experience, including PC imaging and disposition.
• Working knowledge of network monitoring tools such as OpManager, SolarWinds, or PRTG.
• Understanding of workstation and server RAID.
• Virtualization experience.
• Experience troubleshooting infrastructure equipment such as APC or Eaton UPS units.
• Fiber and/or Ethernet installation and termination experience.
• Experience with electronic testing and metering equipment.
• Ticket tracking system experience, such as Remedy, ServiceNow, or SharePoint.
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience creating or manipulating scripts using Windows Command or PowerShell.

Responsibilities

• Integrate new COTS/GOTS systems, including network equipment, servers, and workstations, into the production environment and ensure mission readiness.
• Manage change controls for documentation in a configuration management database (CMDB) and correct discrepancies or findings.
• Develop technical solutions for and resolve complex user, computer, server, network, appliance, and application issues.
• Record, manage, and update solutions in a knowledge database and ticketing system.
• Review network monitoring system data and historical data, and proactively audit systems to ensure they meet program requirements.
• Assess risks and remediate incidents.
• After training on program-specific equipment, serve as an expert in the assigned area of responsibility, analyze issues, recommend remediation to management, and carry out remediation processes.
• Support the NOC in Chantilly, Virginia, and travel to Washington, D.C., as needed to support the mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level