Computer Support Technician

Primary Care & Hope Clinic • Murfreesboro, TN

3h

About The Position

Under general supervision and in accordance with established PC&HC policies and procedures, the Computer Support Technician provides IT support to Primary Care & Hope Clinic. The role maintains computer systems, provides technical support, and teaches employees basic skills for operating PC&HC systems. It also supports system security and HIPAA compliance and helps improve patient experience and healthcare processes through quality assurance and continuous performance improvement. The position is non-exempt and reports to the Chief Information Officer.

Requirements

• Vocational or technical degree with training emphasis in Information Systems, Computer Operations, Networking Systems, or a related field, supplemented by previous experience and/or training in the computer informatics field; an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities is acceptable.
• Must follow all HIPAA and OSHA requirements.
• Must possess and maintain a valid Tennessee driver’s license.
• Must be available to travel to other site locations.
• Must be able to lift 50 lbs.

Responsibilities

• Represent PC&HC to employees, patients, and guests in a courteous and professional manner, providing prompt, efficient, and accurate service.
• Provide technical support and troubleshoot issues.
• Maintain computer systems and teach employees basic skills needed to operate PC&HC systems.
• Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and phone systems.
• Pull cables and rewire or direct the rewiring of cables as needed for installations and office reconfiguration.
• Troubleshoot hardware, software, email, network, and peripheral equipment problems; make repairs and corrections as required.
• Assist with system security and HIPAA compliance.
• Coordinate with the contracted Information Technology Company to maintain computer hardware, software, and the products and supplies needed to keep computer systems operable.
• Support quality assurance and quality improvement efforts to help provide high-quality healthcare and ongoing performance improvement.
• Perform other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree