Telephone Support Technician

Feather Falls Casino•Oroville, CA

10d•Onsite

About The Position

The Computer/AV/Telephone Support Technician is responsible for providing computer, PBX telephone, Audio Visual (AV) technical support and installation services to the Casino and all of its enterprises, the Gaming Commission, Surveillance, KOA, and Lodge. They must maintain professional communications and relationships with supported users, colleagues, supervisors, and management; and are obligated to uphold and comply with all the standards, policies, procedures, and regulatory requirements of the department, Casino, and Gaming Commission.

Requirements

Associate's degree or equivalent from two-year College or technical school, and 6 months experience, or 2-years corporate experience or equivalent combination of education and experience.
Thorough knowledge of networking and operating systems, hardware and common office software.
Excellent analytical skills.
Capable of communicating effectively both written and orally.
Aptitude for reading and comprehending technical details.
Ability to document technical problems and procedures.
Must be at least 21 years of age.
Must be able to pass a background check and drug screen.
Must have a California I.D., a Social Security Card, and a Birth Certificate.

Nice To Haves

CompTia A+ and/or MCP certifications are a plus.
Previous experience in a casino gaming environment is a plus.

Responsibilities

Setup, configure, and upgrade Windows and propriety based software
Receives and inspects personal computer equipment, related hardware and software. Loads specified software, including operating systems and end user applications as specified
Installs, diagnoses, and repairs computer hardware and peripheral components such as monitors, keyboards, printers, scanners, memory, disk drives, etc.
Installs, troubleshoots, and repairs LAN & Telephone cabling & patch panels
Installs, modifies, and makes minor repairs, moves, and adds to the telephone systems, and provides technical assistance and training to system users
Installs, configures and maintains Wireless Wi-Fi routers
Installs, configures, operates, and diagnoses Audio visual presentation components such as projectors, TV’s, satellite receivers, conference phones, etc.
Provides user training and assistance on use of IT and AV presentation hardware and software
Key respondent for all workstation threat breaches such as computer viruses, ad-ware, etc.
Maintains running spare inventory, receives product and processes returns
Programs all Point of Sale (POS) system for the Casino
Document problems and solutions
Other duties may be assigned