Service Technician (AV Support)

TEKsystems•Columbus, IN

3d•$25 - $27•Onsite

About The Position

This role will be part of the Conference Room Technologies team, focused on supporting and evolving enterprise Audio/Video and collaboration environments. The individual will work closely with our existing onsite team to deliver seamless meeting and event experiences across sites.

Requirements

Strong experience with Windows OS (installation, configuration, troubleshooting).
Working knowledge of Active Directory (users, groups, resource accounts).
Understanding of networking fundamentals (IP addressing, subnets, VLANs, ports, QoS).
Familiarity with ticketing systems, monitoring tools, and incident management processes.
Strong troubleshooting, analytical thinking, and documentation skills.
Ability to work independently in onsite environments and collaborate across distributed teams.
Excellent customer service, problem solving and communication skills

Nice To Haves

Experience with A/V technologies such as DSPs, audio mixers, microphones, displays, PTZ cameras, and video systems.
Experience with Zoom platform, especially Zoom Rooms, is highly preferred.

Responsibilities

Working with Conference Room Technologies and Hospitality teams to support large-scale events end-to-end, including planning, equipment logistics, setup, live support, and teardown.
Providing hands-on troubleshooting and break/fix support for conference room A/V systems, including root cause identification and long-term resolution.
Installing, configuring, and validating new A/V technologies in lab environments for evaluation and testing.
Engaging OEM vendors and external partners when needed to resolve complex technical issues.
Providing inputs to the Ops team for Root Cause Analysis (RCA) documentation for recurring or high-impact incidents.
Evaluating new Zoom Room and collaboration platform features and recommending improvements based on lab testing and user experience.
Managing inventory, stock rooms (COB North/South), and lifecycle tracking of A/V assets.
Maintaining accurate room and system data in global repositories and working with regional teams to gather missing information.