Computer Support Specialist

State of Montana•Helena, MT

1d•Hybrid

About The Position

The Montana Department of Transportation (MDT) is recruiting a Computer Support Specialist to provide technical assistance with software, hardware, and networking tools used by MDT employees. The position develops training materials and assists with formal technical and computer training in classroom and one-on-one settings. It also helps schedule, conduct, and coordinate computer software and hardware installation and configuration; sets up new equipment; installs and customizes software and hardware on personal computers; troubleshoots applications; and ensures accurate operation and compliance with MDT network standards. This position is part of a career ladder with advancement opportunities. It reports to the Customer Support Supervisor and does not supervise others. The agency may use a training assignment, which may pay below the base pay established by agency pay rules. Any training-assignment conditions will be provided in writing at hire. A successful candidate must pass a fingerprint background investigation, and the candidate’s driving record will be verified. Proof of eligibility to work in the United States is required if selected. The State of Montana generally does not sponsor work authorization.

Requirements

Bachelor’s degree in computer science, information systems, or a related field, or four years of related experience in lieu of a degree.
One year of experience in computer systems administration or information technology support, including hardware and software troubleshooting, hardware deployment, software installation, configuration, and management.
Ability to troubleshoot complex problems while providing customer service to employees.
Knowledge of computer operating systems, such as Microsoft Windows, and principles of computer networking.
Ability to assist employees with personal computers, printers, scanners, and other computer peripherals.
Alternative combinations of related experience or education may be considered.
Must pass a fingerprint background investigation as a condition of employment.
Driving record will be verified, and successful applicants must sign a release authorizing the Department to obtain their permanent driving records.
Proof of eligibility to work in the United States must be provided if selected for hire.

Nice To Haves

No preferred qualifications are specified.

Responsibilities

Provide technical assistance for software, hardware, and networking tools used by MDT employees.
Develop training materials and assist with formal technical and computer training in classroom and one-on-one settings.
Assist with scheduling, conducting, and coordinating computer software and hardware installation and configuration.
Perform setup procedures for new equipment.
Install and customize software packages and hardware on personal computers and ensure they operate accurately.
Customize and troubleshoot applications when problems occur.
Ensure compliance with MDT network standards.

Benefits

Culture of public service and commitment to work/life balance.
Potential hybrid remote work arrangement.
Health, dental, and vision insurance.
Access to Montana Health Centers, low-cost clinics for state employees and their families.
State retirement plan and additional savings opportunities through deferred compensation.
Overtime compensation or compensatory time for time in pay status over 40 hours in a workweek.
Paid vacation, sick leave, and holidays.
Eligibility for Public Service Student Loan Forgiveness.
Benefits apply on the first day of employment.
Relocation assistance may be offered to the successful candidate at the time of offer.