Computer Support Specialist

Flad Architects • Madison, WI

1d • Hybrid

About The Position

Flad, a national architectural firm with ten offices, is hiring a Computer Support Specialist for its Madison, Wisconsin office. The specialist handles Service Desk calls and tickets, provides basic or intermediate technical support for troubleshooting and standard software applications, and escalates issues as needed. The role also supports users, devices, software, and meeting-room technology, and participates in scheduled rotations of routine technical support duties.

Requirements

• At least one year of relevant help desk or IT service desk and end-user support experience.
• At least one year of experience with Microsoft Windows 11, Microsoft Office applications, Office 365, videoconferencing solutions, and similar standard office applications.
• At least one year of application support experience.
• At least one year of experience with Intel-based desktop and laptop hardware.
• At least one year of experience installing, configuring, and troubleshooting devices on a TCP/IP-based network.
• Availability to work on-site during Flad's business hours of 8:00 a.m. to 5:00 p.m.
• Minimum two-year technology degree.

Nice To Haves

• Two or more years of relevant help desk or IT service desk and end-user support experience.
• Familiarity with AutoCAD, Revit, and desktop publishing or design applications.
• Familiarity with Windows desktop imaging and management systems, PowerShell, and batch scripting.
• Practical experience with recent Apple hardware and software.

Responsibilities

• Answer, respond to, resolve, and log Service Desk calls and tickets.
• Attempt first-level issue resolution by providing basic or intermediate technical support for troubleshooting problems and standard software applications.
• Escalate Service Desk calls and tickets to other staff as appropriate and collaborate to manage and ensure resolution.
• Install end-user software applications, system upgrades, and migrations; set up and take down workstations as needed.
• Support mobile devices, the phone system, virtual meetings, audio-visual systems, and other conference room and display equipment.
• Conduct IT orientation for new employees and provide user training on supported systems as requested.
• Participate in scheduled rotations of routine technical support duties, including Help Desk and after-hours pager coverage.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement savings plan
• Fiduciary advisor
• Identity theft plan
• Section 125 flexible benefits, including mass transit and parking
• Life insurance
• Short-term disability
• Long-term disability
• Employee Assistance Program (EAP)
• Continuing education and career development, including internal programs and funds for external programs, licensure, and sustainability support
• Annual professional registration and organization reimbursement
• Hybrid work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree