Computer Support Specialist
About The Position
The Montana Department of Transportation is recruiting a Computer Support Specialist to provide technical assistance for the software, hardware, and networking tools used by MDT employees. The specialist develops training materials and assists with formal technical and computer training, both in classrooms and one-on-one. The position assists with scheduling, conducting, and coordinating software and hardware installation and configuration. It performs setup procedures for new equipment; installs and customizes software packages and hardware on personal computers; verifies their proper operation; troubleshoots and customizes applications; and ensures compliance with MDT network standards. This role is part of a career ladder with advancement opportunities, reports to the Customer Support Supervisor, and does not supervise others. A potential hybrid remote work arrangement may be available.
Requirements
- Bachelor’s degree in computer science, information systems, or a related field, or four years of related experience in lieu of a degree; alternative combinations of related experience or education may be considered.
- One year of experience in computer systems administration or information technology support, including hardware and software troubleshooting, hardware deployment, software installation, configuration, and management.
- Ability to troubleshoot complex problems while providing customer service to employees.
- Knowledge of computer operating systems, such as Microsoft Windows, and principles of computer networking.
- Ability to assist employees with personal computers, printers, scanners, and other computer peripherals.
- Must pass a fingerprint background investigation as a condition of employment.
- Driver’s record will be verified; successful applicants must sign a release authorizing the Department to obtain permanent driving records and comply with applicable state vehicle-use rules and policy.
- Proof of eligibility to work in the United States must be provided if selected for hire.
- Submit a resume detailing qualifications and work history and a cover letter of no more than two pages addressing qualifications.
Responsibilities
- Provide technical assistance for software, hardware, and networking tools used by MDT employees.
- Develop training materials and assist with formal technical and computer training in classrooms and one-on-one.
- Assist with scheduling, conducting, and coordinating computer software and hardware installation and configuration.
- Perform setup procedures for new equipment.
- Install and customize software packages and hardware on personal computers and ensure their accurate operation.
- Customize and troubleshoot applications when problems occur.
- Ensure compliance with MDT network standards.
Benefits
- Potential hybrid remote work arrangement
- Health insurance
- Dental insurance
- Vision insurance
- State retirement plan and additional savings opportunities through deferred compensation
- Overtime compensation or compensatory time for time in pay status over 40 hours in a workweek
- Paid vacation
- Paid sick leave
- Paid holidays
- Public Service Student Loan Forgiveness eligibility
- Benefits begin on the first day of employment
- Relocation assistance may be offered to the successful candidate at the time of offer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
