Computer Works Technician

Goodwill Industries of Central Texas•Austin, TX

3d•$0 - $16

About The Position

The Computer Works Technician tests and refurbishes donated computers for resale or recycling and prices computers and electronics according to department standards. The position assesses donated computer and component value, determines their next steps, prepares and stocks components and systems for purchase, and provides customer support, service, upgrades, and technical assistance. The role has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
2–3 years’ experience working in the technology industry.
Proficient computer knowledge of software and hardware components.
Ability to communicate effectively in English, verbally and in writing.
Excellent interpersonal and customer service skills.

Nice To Haves

Prior experience with pallet jacks, dock operations, and warehousing.

Responsibilities

Assess the value of donated computers and parts and determine the next step.
Test, build, and image donated computers.
Test internal components.
Test and wipe hard drives to Reconnect standards.
Obtain technical and component information.
Package, price, and stock components and systems for purchase.
Answer technical questions and provide customer support, service, and upgrades.
Minimize returns and exchanges of parts and systems through accuracy and attention to detail.
Maintain a clean and safe work environment.
Perform other duties as assigned.