COMPUTER TECHNICIAN

First Western Bank & Trust•Chandler, AZ

1d•$40,300 - $67,200•Onsite

About The Position

This position provides technical support to employees and maintains IT resources across all First Western Bank and Trust locations. The Computer Technician identifies and resolves hardware, software, and network issues while helping protect the security, availability, and integrity of the Bank’s systems and data.

Requirements

Associate’s degree in a computer-related or business-related field, or an equivalent combination of education, training, and relevant experience
Two years’ computer or technical support experience preferred
Knowledge of computer hardware and software applications and operating systems
Knowledge of Microsoft 365 productivity applications, Active Directory, Windows, iOS, and Android
Knowledge of computer maintenance, software support, and basic network design and troubleshooting
Communication – excellent written and verbal communication skills to clearly convey information to diverse audiences.
Detail Oriented – able to complete assigned work thoroughly and accurately.
Interpersonal Skills – can communicate and interact with others in a way that promotes mutual respect and trust.
Problem-Solving – skilled in identifying and resolving complex problems using analytical and critical thinking skills.
Research – able to locate and gather accurate information from various credible sources.
Resilience – able to bounce back from difficult situations and maintain a positive attitude and performance.
Teamwork – proven ability to work collaboratively in a team environment to achieve common goals.
Technical Expertise – demonstrates working knowledge of desktop and mobile operating systems, hardware, software, networks, security practices, and troubleshooting methods relevant to the position.
Time Management – highly organized and efficient, with a proven ability to manage multiple projects and meet deadlines.
Willingness to Learn – open to new ideas, seeks opportunities to expand knowledge and skills, actively participates in training programs, and seeks feedback to enhance performance.
Technology – proficient in Microsoft 365 applications, Windows operating systems, mobile devices, and other technology platforms used by the Bank.

Responsibilities

Diagnose and troubleshoot desktops, laptops, telephony, printers, networks and other hardware devices
Assist in the setup and maintenance of remote access, antivirus and other IT related programs
Configure, install, and deploy new workstations and related peripherals
Monitor and manage IT service tickets and support calls; document reported problems, troubleshooting steps, actions taken, and final resolutions
Maintain a knowledge base of issues and resolution items
Process employee network access requests for new hires, transfers, role changes, and terminations in accordance with approved access-management procedures
Assist with network security measures to protect data, software and hardware
Monitor identified system vulnerabilities and assist with remediation, patching, documentation, and follow-up in accordance with Bank policies and established procedures